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How to Use Social Listening Data for Your Brand or Business: The Complete Guide

By Derek Franks  •  June 18, 2019

Here's how to use social listening for brands with these social listening use cases guide, complete with brand analysis, audience segments, competitive intelligence, and other key metrics you can use.

How to Use Social Listening Data for Your Brand or Business: The Complete Guide

Posted by: Derek Franks on June 18, 2019

Finding the right consumer insights and marketing analytics for your brand or business sometimes feels like trying to climb a steep mountain.


You can see the summit, but you have no idea what analytics tools to use to get there. You certainly don’t want to go without tools. You’re not crazy! But your backpack is getting full, and it’s a mess in there.


How do you find a solution to get you the right insights on your customers, your competitors, your brand health, your product innovation, your industry at large?


Social listening is your answer. These platforms can be your end-to-end solution for discovering answers like: which retail brands won the holidays, what cancer treatment side effects cause patients the most discomfort, and how to get customers to buy more french fries.


This complete guide, How to Use Social Listening for Brand and Business wins, shows you exactly how to leverage this game-changing technology for your team from marketing, to customer experience to product improvement teams.


This is a roadmap for social insights success featuring real-world use cases.


Inside you’ll get data-driven use cases and proven strategies to apply the data to specific goals.


Each section featured in the guide will cover, in depth, how to use social listening for:


  • Consumer Personas and Segments
  • Competitive Intelligence
  • Audience Insights
  • Brand Analysis
  • Historical Trend Analysis
  • Customer Journey Mapping
  • New Business Pitches
  • Category Analysis
  • Product Innovation
  • Launches

GET IT NOW --> How to Use Social Listening for Brand Wins: The Complete Guide

Here’s a quick rundown of what you’ll get in the guide:


1. Overview of Social Listening Metrics

In the social listening use cases guide, you’ll get an inside look at the must-have data points that are available through social listening.


By seeing how the data is utilized for various types of research, you’ll get a first-hand walkthrough of how to make these insights can work for your various analysis needs.


Social listening tools allow you to get in-depth consumer insights and competitive intelligence, as well as analysis on brands, products, buying behaviors and influencers.


Here are some of the metrics featured in the guide:

  • Sentiment analysis
  • Emotions analysis
  • Buying behavior themes like purchase intent and acquisition
  • Demographics and geography
  • Topics and word clouds
  • Data on the most discussed brands and products
  • Historical data going back through 2007

Social listening use cases historical trend analysis

2. Real-World Social Listening Use Cases

In each slide of this guide, you’ll get a glimpse at the data-driven analysis of campaigns for global brands and be inspired by their success.


You’ll find social listening examples of various types of categories including healthcare, QSR, retail, technology, CPG and food and beverage.


Here are some of the brands featured in the report:

  • Amazon
  • Apple
  • Walmart
  • Target
  • McDonald’s
  • Coca-Cola
  • Pepsi
  • Starbucks
  • Dunkin
  • Twix
  • And more!

Screen Shot 2019-06-17 at 2.18.00 PM

3. Practical Applications of Social Listening Data

You can understand the tools and strategies available to you by seeing how to apply social listening.


You can learn some research and analysis lessons from the use cases featured in this report. The data included in this guide provides some practical, need-to-know examples of how to use the social insights for brand and business wins.


What you’ll get are instances of social listening used to research and analyze audiences and brands in a way that you can apply to your own situations.


For example, if you are in the CPG or food and beverage industry, you’ll want to see examples featured such as the brand scorecard for soda and carbonated beverage brands to see a comparison of how these top soda brands fare against each other.


Which soda brands are most trusted? Which ones do online audiences express an intent-to-purchase for most? 


The data in this guide provides answers to these questions. Here's an example of a slide from the guide:

social listening use cases with brand competitive analysis scorecard


The goal of our guide was to make it so many different types of companies and organizations-- from healthcare to travel-- can see themselves in the slides they’re reading.


You can apply your own brand or business to these insights and see how you might leverage social listening yourself.


Download the report here to see the insights in action and get in touch with our team for a free personalized demo!

Topics: social media, market research, social listening, marketing strategy, social listening tools, metrics, competitive analysis, competitive intelligence, social listening data, digital marketing, customer success, demographics, buyer personas, customer personas, target audiences, social media analytics, tech, pharmaceutical, text analysis

Instagram Analytics using social listening in the latest report


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