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The Social Media Intelligence Blog

Insights on social media intelligence, marketing, and consumer insight

The Social Media Listening Blog

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Quick Tips: 7 Powerful Ways to Find Out Who Your Online Audiences Are

By Derek Franks  •  January 15, 2018


The medium is the message. At least that’s a fun saying that marketers say. There is a lot of truth to it. But it doesn’t paint the complete picture.

In reality what you say, how you say it and, yes, where you say it are only half the battle.

To win, you need to not only focus on what you’re saying, but what the world around you is saying. In this case, the message can be found on many mediums all over the web.

You need to fine tune the way...

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Topics: social media, audience, consumer research


10 Bold Predictions About Marketing and Social Media for 2018

By Derek Franks  •  January 8, 2018


2018 will be a landmark year for social media, digital marketing and research. Don’t believe us? Just ask some of the experts. They’re quick to say that, as fast as things have evolved in recent years, we aint seen nothin’ yet.

Now to be fair, we can say that pretty much every year. That goes for 2017, which saw some crazy breakthroughs that have upped the ante. Wendy’s gave a year’s worth of Chicken Nuggets to a guy for getting retweets, brands...

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Topics: social media, digital marketing


How to Apply Social Listening Data: A Quick Guide

By Derek Franks  •  December 18, 2017


ICYMI: We’re passing along a roundup of some recent content that covers the topics related to how to apply social listening data:

Even if you have the best information in the world, it matters not if you don’t know what to do with it.

Collecting consumer data through social media research is a deeply intuitive way to gain a better understanding of your brand or business’ place in the marketplace, who your customers and prospects are, or what...

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Topics: social listening, social listening data


INFOGRAPHIC: 5 Things to Remember When Analyzing Competitors

By Derek Franks  •  December 11, 2017


The digital revolution over the past decade has completely changed us as a society. It changed the way we interact. It changed the way we buy. It changed how we live our lives.

Marketers, advertisers and businesses in general were forced to change their approach to meet the new ways we communicate head-on.

While this has created scores of new challenges that didn’t exist 10 years ago, it has also opened many doors and provided us with...

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Topics: social listening, competitive analysis, competitive intelligence


How to Use Social Media Listening Data for B2B Research

By Nate Stedman  •  December 4, 2017


You may be surprised to learn that social media analysis and audience research is as important to a B2B organization as it is to consumer-facing brands.

 

While companies who sell to other businesses have different targets and take prospects on a more complex path through the buyer’s journey, there are a score of advantages to be had with better online research.

 

It is true, conducting social listening and research will differ from how...

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Topics: social listening, b2b


3 Revealing Industry Insights Using Social Listening Data

By Derek Franks  •  November 27, 2017


The remarkable thing about marketing technology and social intelligence is the far-reaching access to data that can be applied to so many aspects of business, marketing and advertising strategies.

 

There are tons of different and innovative ways to utilize consumer insights that brands and businesses need to take advantage of and are likely missing out on.

 

Social and digital marketing strategy teams are huge benefactors of social media tools...

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Topics: social media, market research, social media research, social listening, consumer research, social listening tools


Your Quick Guide To Social Listening Metrics

By Derek Franks  •  November 21, 2017


ICYMI: The insights to be gained from using marketing technology are far reaching and actionable. If you’re a marketer, advertiser, analyst, consultant or customer research professional, you’re probably constantly looking for better, more intuitive data. Metrics from social listening provide such an opportunity.

We’ve been focusing a lot lately on strategy and tactics, taking a look at key elements of better understanding audiences and...

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Topics: social media data, social listening, social listening tools, metrics


5 Powerful Takeaways from Social Media Week Chicago

By Derek Franks  •  November 20, 2017


Social Media Week Chicago 2017 has officially come and gone, and we spent the past few days being treated to awesome presentations, groundbreaking ideas, thought-provoking theories and futuristic marketing techniques that any brand or agency should take closely to heart. Here’s what you need to know:

Social media is boldly going into new territories that, even now, it hasn’t really been before.

As it turns out, social isn’t a place for simply...

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Topics: social media, social media week


How Online Consumer Data Can Improve the In-store Experience

By Derek Franks  •  November 13, 2017


It’s that time of the year: shopping season. With the holidays fast approaching, retail and store brands are now well-entrenched in the cutthroat battle for consumer spending dollars as the peak months of holiday gift scavenger hunt rages on.

While brick-and-mortar retail brands continue to compete for foot traffic, and ecommerce entities are overtaking them for holiday shopping, a key component to garnering new and repeat buyers is more...

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Topics: retail, social listening, consumer research, digital


Your Social Listening Tool Kit

By Derek Franks  •  November 6, 2017


Listeners are the cool kids on the block. They are the ones who excel in society, at work, in the classroom and in relationships. Everyone loves a good listener.

 

Now, you’ve committed your team to being better listeners or help your clients be better listeners. Your brand or business is ready to be a listening-first organization.

 

The people that matter-- your customers, clients, fans, followers, patients or subscribers-- want to be heard....

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Topics: social media, social media data, social listening, social media tools, social listening tools


An All New Infegy Atlas is Live

By Justin Graves  •  October 30, 2017


Justin Graves, CEO at Infegy

 

This calls for a celebration. We’re making some pretty big changes to the Infegy Atlas experience that you need to check out.

With this major update to our social listening platform, which enables marketers, analysts, consultants, and strategists to discover and collect need-to-know insights about audiences, consumers, and competitors, you’ll find some pretty snazzy new bells and whistles.

The latest version...

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Topics: infegy atlas, social listening, social listening tools


5 Ways Social Listening is Transforming the Marketing Strategist Role

By Derek Franks  •  October 23, 2017


Marketing strategists have a big role. Not only in scope and bandwidth, but also in business impact.

 

It’s their research, analysis, and data-driven idea creation that can help lead teams to the marketing strategies that drive brand growth and help companies connect with new customers.

 

Having worked on teams with some great strategists, I’ve experienced first hand the challenges faced and opportunities created by strategists.  I’m all in on...

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Topics: audience segment, social media strategy, social listening, marketing strategy


5 Social Media Tools Every Marketer Should be Using

By Derek Franks  •  October 16, 2017


One of the most searched marketing-related terms on Google is “social media tools.”

Marketers realize that social media is extremely important. More than that, they are recognizing that simply posting on social media and then forgetting about it does not work. They need to tap the many resources that can help them as part of an integrated, long-term digital marketing strategy.

It’s important to develop a strategy behind your content. It’s also...

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Topics: social media, social media tools, social media marketing


How to Use Consumer Research Data for your Marketing Strategy

By Derek Franks  •  October 9, 2017


Numbers never lie. I like to use this phrase a lot when working with teams on marketing strategies. Regardless of what your objectives are within your marketing strategy, you need that strategy to be data-driven.

 

The quickest way to failure for advertisers and marketers is to carry on without data, performance measurement and benchmarks to guide your team. I’d argue that the most essential data is that about your customers, prospects, online...

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Topics: social media, market research, social listening, consumer research


5 Ways Social Listening is Transforming the Marketing Process

By Derek Franks  •  October 2, 2017


The iconic TV sitcom character, Frasier, began each call-in to his psychology radio show with the phrase, “I’m listening.”

A psychologist’s role is to listen intently, to learn everything they can about their patients and what their concerns, fears and needs are, then turn that knowledge into something useful.

Marketers need to embrace their inner psychologist. Social listening provides that opportunity.

It’s no secret that people live so...

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The Top 3 Reasons You Need A Social Listening Tool

By Derek Franks  •  September 25, 2017


The world’s top brands know how to navigate a changing landscape. Companies like Nike, Amazon, Airbnb, Patagonia, and Apple, recognize what drives consumer behavior and work hard to gain an understanding of who their customers, fans, followers and loyalists are.

 

They don’t just make great products and services, they harness the power of listening and engaging real people at a personal level. They have mastered the art of assembling a...

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5 Social Listening Metrics to Inform Your Content Strategy

By Megan Owara  •  September 19, 2017


By now you realize how important content is to your overall marketing strategy.  It’s a huge part of the inbound process and helps to give your brand authority to discuss topics most relevant to you and your audience.

Maybe this is a new initiative or something you’ve been at for years.  Either way, it can sometimes be a challenge to know where to start.  

You know you need a solid strategy and foundation in place to move forward, but how do...

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Topics: content strategy


Improve Your Targeted Marketing with Better Demographics Data

By Derek Franks  •  September 11, 2017


The digital world is a whirlwind place. Marketers and advertisers know this all too well.

With 211 million pieces of content being made every minute, how do you even begin to know who your customers are, where they are or what they’re up to? It’s like putting a net up into a tornado and hoping to catch a butterfly. So, are you ready to catch the elusive information that will help your team’s marketing strategy?

It’s easy to get lost in the...

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3 Innovative Ways to Create Better Buyer Personas

By Derek Franks  •  September 5, 2017


Buyer personas. The most important insights into your customer base live in these fictional, but accurate representations of your target buyers. Whether you’re a big enterprise brand or a bootstrapped startup, you need to have documented profiles of the types of customers you are trying to reach.

So, you’ve got that down. Now, you want to do it better. You’re in luck. Thanks to high-tech resources and innovations, we have tools in place to...

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5 quick and easy social media fixes to make today

By Derek Franks  •  August 22, 2017


Social media and other content marketing are a long game. It’s a drawn out process that takes tons of time and patience. The payoff is big, but it’s not in any means fast.

However, while you’re waiting for “eventually” to one day arrive, you’ll want to get into a routine of optimizing and improving your daily social media marketing habits. If you’ve been working on your social content, just getting started or have suddenly hit a plateau, we’ve...

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5 Things to Remember When Analyzing Competitors

By Derek Franks  •  August 14, 2017


Competition in your market is fierce. We know because that’s how it is in virtually all markets. You’re surely working hard to outwit and outsell your competitors in the field.

 

One strategy is to research, discover and observe all the nitty gritty details you can dig up on those competitors in order to craft a document called a competitive analysis.

 

What’s key when creating-- and updating-- your competitor analysis, is that it’s aligned...

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Audience Analysis: Lyft Teams Up with Taco Bell for ‘Taco Mode’

By Derek Franks  •  August 4, 2017


On July 25, the leading fast food taco joint announced its partnership with the ride sharing app famous for the pink mustaches. The new service, called “Taco Mode”, allows Lyft riders to make a detour to the nearest Taco Bell to get their Cheesy Gordita Crunch action on during their ride.

The move is aimed, presumably, at the bar scene crowd looking to satisfy their late night cravings on their way home.

It’s an ingenious idea from a marketing...

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Topics: social media listening


The Best Social Media Marketers Do More Listening Than Talking

By Derek Franks  •  July 31, 2017


Some of the best people you know are the ones who are good listeners. They lend you a sincere ear and make the effort to take in what you have to say then empathetically process it for the purpose of helping you the best they can.

Is there someone in your life that you know like this? A parent? Your best friend? Your spouse or significant other?

We can all agree that being genuine and open in a conversation makes you good company. But what about...

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What's Powering Your Social Listening Platform?

By Megan Owara  •  July 20, 2017


When evaluating your current or a new social listening platform(s) you may not consider the technology powering that platform, but you should.  The platform’s ability to process large amounts of text and output accurate results is paramount to your abilities as a researcher.  While the ins and outs of natural language processing (NLP) aren’t the sexiest parts of your job, it’s important to have an understanding of what’s going on behind the...

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Topics: natural language processing


25 Questions Social Media Listening Can Help Answer

By Derek Franks  •  July 11, 2017


It’s not everyday you discover the power to read minds. But, today is that day.

If you’re like us, your innate curiosity leads you to constantly be asking questions and skeptical at every turn. The business realm of sales, marketing and advertising really is a science.

Want to know what your customers really are thinking? This isn’t science fiction!

Luckily for us, there’s a whole universe of online conversation for you to explore.  Get to know...

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